What information do we hold about you and how do we collect it?
If you supply us with your contact details through our website or make an enquiry through one of our web forms then we will store and collect this personal information.
What do we do with your personal information?
We will use your personal information, and may share your personal information with other third parties acting on our behalf, for one or more of the following purposes:
- to provide you with information about our products and services or to otherwise respond to any enquiry or complaint you may make to us;
- to prevent or detect fraud or abuses of our website, for example, by requesting verification information in order to reset your account password (if required);
- for market research purposes, where we may contact you to ask for your feedback;
- for regulatory and legal compliance purposes; and
- for our own administrative purposes, including training our staff, conducting internal audits or transferring assets as part of a sale, purchase or investment in the business.
If at any time after you have consented to us using your personal information for marketing purposes and you wish us to stop using your information for these purposes, please email us at firstname.lastname@example.org.
Grounds for processing your personal information
To process your personal information lawfully we need to rely on one or more valid legal grounds. For example, we may rely on legal grounds, such as:
- your consent to us using your personal information for marketing purposes;
- our legitimate interests as a business (except where your interests or fundamental rights override these). For example, it is within our legitimate interests to use your personal information to prevent or detect fraud or abuses of our website; or
- our compliance with a legal obligation to which we are subject.
Disclosure of your personal information
There are circumstances where we may wish to disclose or are compelled to disclose your personal information to third parties. This will only take place in accordance with the law and for the purposes listed above.
Retention of personal information
Your legal rights under data protection law
Data protection law provides individuals with certain rights, including the right to: access, rectify, withdraw consent, erase, restrict, transport, and object to the processing of, their personal information. Individuals also have the right to lodge a complaint with the relevant information protection authority if they believe that their personal information is not being processed in accordance with the law. Further information about your rights is set out below:
- Right of obtain a copy of your personal information. You have the right to obtain a copy of the personal information we hold about you. If you like would to obtain a copy of this information please email us at email@example.com.You may be required to submit a proof of your identity and a fee.
- Right to rectification. You may request that we rectify any inaccurate and/or complete any incomplete personal information.
- Right to withdraw consent. You may, as permitted by law, withdraw your consent to the processing of your personal information at any time. Such withdrawal will not affect the lawfulness of processing based on your previous consent. Please note that if you withdraw your consent, you may not be able to benefit from certain service features for which the processing of your personal information is essential.
- Right to object to processing. You may, as permitted by law, request that we stop processing your personal information.
- Right to erasure. You may request that we erase your personal information and we will comply, unless there is a lawful reason for not doing so.
- Your right to lodge a complaint with the supervisory authority. We suggest that you contact us about any questions or if you have a complaint in relation to how we process your personal information. However, you do have the right to contact the relevant supervisory authority directly. To contact the Information Commissioner’s Office in the United Kingdom, please visit the ICO website for instructions.
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